RETURNS

You have the right to cancel your order within 14 days of receipt without giving a reason. After cancellation, you have a further 14 days to return your product. You will be refunded the full order amount, including delivery costs. Only the cost of returning the product from your home to the online shop is at your own expense. If you exercise your right of withdrawal, the product must be returned to the trader with all supplied accessories and, where reasonably possible, in its original condition and packaging. To exercise this right, please contact us at info@surfschoolhigh5.com. We will then refund the amount due within 14 days of notification of your return, provided that the product has already been received back in good order.

Exceptions to returns

  1. Sealed products. These products cannot be returned once the seal has been broken.
  2. Surfboards made to order or personalised with a name
  3. Personalised products
  4. Products which, by their nature, cannot be returned;